Troubleshooting
E-Signature Errors
Resolve common e-signature sending, signing, and delivery issues.
| Problem | Possible Cause | Solution |
|---|---|---|
| Signer didn't receive email | Spam filter / wrong email | Check spam; verify email address; click "Resend" |
| "This link has expired" | Past expiration date | Sender: "Extend" expiration or "Resend" with new link |
| Signature pad not responsive | Browser/device issue | Rotate device; try different browser; clear cache |
| "Document has been voided" | Sender cancelled the request | Contact sender for a new signature request |
| Can't find all signature fields | Fields on different pages | Scroll through entire document; look for yellow markers |
| "Error completing signature" | Session timeout during signing | Refresh and try again; ensure stable internet |
| Document shows as blank | Large PDF loading slowly | Wait 10-15 seconds; check internet connection |
| Multiple people received same link | Incorrect signer setup | Sender: void and resend with unique emails per signer |
| Signed document not updating status | Webhook/notification delay | Wait 1-2 minutes; refresh the signatures page |
| "Signer already completed" | Trying to sign again | The document was already signed — check your email for the completed copy |