Troubleshooting
AI/RAG Not Responding
Troubleshoot issues with AI features not working, slow responses, or poor results.
| Problem | Possible Cause | Solution |
|---|---|---|
| "AI credits exhausted" | Monthly quota reached | Wait for reset, purchase add-on credits, or upgrade |
| AI response is very slow | Complex query or high load | Wait up to 30 seconds; simplify your question |
| "Unable to find relevant information" | No matching content in contracts | Verify the topic exists in your uploaded contracts |
| AI gives incorrect answer | Ambiguous query or limited context | Rephrase with specific vendor/contract names |
| AI assistant not loading | Browser issue or service outage | Refresh page; try different browser; check status.zelosify.com |
| Recently uploaded contract not in AI results | Processing not complete | Wait 2-5 minutes after upload for indexing to finish |
| "Service temporarily unavailable" | AI infrastructure issue | Wait and retry in a few minutes; check status page |
| AI drafting generates incomplete contract | Very complex requirements | Break into smaller sections; use a Blueprint as starting point |
| Streaming response cuts off | Network interruption | Refresh and re-ask; check internet stability |
| Same question gives different answers | Non-deterministic AI behavior | Normal variance — core facts should be consistent |
Improving AI Answer Quality
- Be specific: "What are the payment terms in the Acme MSA signed in 2025?" vs. "payment terms"
- Reference exact names: Use vendor and contract names as they appear in the system
- Ask one thing at a time: Complex multi-part questions may produce less focused answers
- Check sources: Always click the cited sources to verify the AI's interpretation