Troubleshooting
Browser Compatibility Issues
Resolve display and functionality issues across different browsers.
Fully Supported Browsers
- Chrome 100+ (recommended)
- Edge 100+
- Firefox 100+
- Safari 15+ (macOS/iOS)
Known Issues by Browser
| Browser | Known Issue | Workaround |
|---|---|---|
| Safari (older) | E-signature draw pad may lag | Update to latest Safari; use Chrome as fallback |
| Firefox | PDF preview may render differently | Use Chrome for document review if critical |
| Brave | Shields may block API calls | Add app.zelosify.com to Shields exception list |
| Opera | Limited testing | Switch to Chrome if issues arise |
| Internet Explorer | Not supported at all | Use any modern browser |
General Browser Troubleshooting
- Update your browser to the latest version
- Clear cache and cookies for app.zelosify.com specifically
- Disable extensions temporarily (ad blockers, privacy tools, VPN extensions)
- Try incognito/private mode (runs without extensions and with clean cache)
- Check JavaScript is enabled (required for Zelosify)
- Check third-party cookies are allowed for app.zelosify.com
- Try a different browser to isolate browser-specific issues
Mobile Browser Issues
- Ensure you're using the device's default browser or Chrome
- Landscape mode recommended for document viewing
- Touch signatures work best with stylus on tablets
- If the page doesn't scroll properly, try closing and reopening the browser