How to Resend a Signing Invitation

What is "Resend Invite"?

When you send a signing session, each signer receives an email with a secure link to review and sign the document. If a signer hasn't acted on the invitation, you can resend it to nudge them — without voiding or restarting the session.

When should I resend?

• The signer says they never received the original email
• The signer's email link has expired (links are valid for 30 days)
• You want to send a follow-up reminder to a pending signer
• The signer's email provider marked the original as spam

How to resend an invitation

1. Open the signing session from the E-Signatures page
2. Click on the session to open the session detail panel
3. Under People in this session, locate the signer with a "Sent" or "Pending" status
4. Click the Resend Invite button at the top right of the People section
5. Confirm the action — the signer will receive a new invitation email immediately

A new "Invitation sent" entry will appear in the Session activity log with a timestamp.

What happens when I resend?

• A new email is sent to all signers who haven't signed yet
• The original signing link remains valid — no old links are invalidated
• The resend is recorded in session activity for your audit trail
• The document itself is not changed

Important notes

• You can only resend invitations for sessions in "Sent" status — not Completed, Voided, or Draft
• Resending to signers who have already signed is not possible
• If you've made changes to the document, you must revert to draft and re-send — resend invite only re-triggers the current version
• Frequent resends (more than once every 24 hours) may land in the signer's spam folder

Still having trouble?

If the signer still hasn't received the invitation after resending, check:

1. That the email address is correct on their signer profile
2. Their spam/junk folder
3. Whether their organization blocks external emails

Contact support if the issue persists: [email protected]