Contact & Support
Submitting a Support Ticket
How to submit a support ticket and what information to include for fastest resolution.
How to Submit
Method 1: In-App (recommended)
- Click the "?" icon (bottom-left of any page)
- Click "Contact Support"
- Fill in the form (see below)
- Submit — ticket created with your account context auto-attached
Method 2: Email
- Send to [email protected]
- Include all relevant details (see below)
- A ticket is auto-created and you'll receive a confirmation
What to Include for Fastest Resolution
| Information | Why We Need It |
|---|---|
| Brief description | What's happening in one sentence |
| Steps to reproduce | Exactly what you did before the issue occurred |
| Expected behavior | What you expected to happen |
| Actual behavior | What actually happened |
| Screenshots/video | Visual evidence of the issue |
| Browser & OS | Helps us reproduce (e.g., "Chrome 120, macOS Sonoma") |
| URL | The page URL where the issue occurs |
| Frequency | Every time? Intermittent? First time? |
| Impact | Who is affected? (Just you? Your team? All users?) |
| Urgency | Is there a deadline or business impact? |
Ticket Lifecycle
Submitted → Acknowledged → Under Investigation →
Resolution Provided → Confirmed Resolved → ClosedTracking Your Tickets
- All submitted tickets visible in Help Center → "My Tickets"
- Status updates sent via email
- You can add comments/updates to open tickets
- Reopen closed tickets within 7 days if issue recurs