Password Reset & Recovery

Forgot Your Password?

1. On the sign-in page, click "Forgot Password?"
2. Enter your registered email address
3. Click "Send Reset Link"
4. Check your email for the reset link (check spam if not found within 2 minutes)
5. Click the link (valid for 1 hour)
6. Enter your new password (must meet complexity requirements)
7. Confirm the new password
8. You'll be signed in automatically

Changing Your Password (when already signed in)

1. Go to Settings → Account → Security
2. Click "Change Password"
3. Enter your current password
4. Enter and confirm your new password
5. Click "Update Password"

Password Requirements

• Minimum 8 characters
• Complexity and security rules (such as character types, history, or reuse prevention) are managed directly at the Identity Provider level

Account Locked?

• After 3 failed password attempts, your account is locked for 15 minutes
• If you're still unable to access after the lockout period, use "Forgot Password" to reset
• Contact your admin if you need an immediate unlock

SSO Users: If your organization uses SSO, password management is handled by your identity provider. Use your IdP's password reset flow instead.

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