Refund Policy

At Zelosify, we want every customer to feel confident in the value of our paid plans. We offer a Zelosify satisfaction guarantee so you can try the platform risk-free. This page explains exactly when a refund is available, how to request one, and what falls outside our refund window.

Zelosify Satisfaction Guarantee

We are confident in the value Zelosify delivers. If you pay for a subscription and are not satisfied with the product, you may request a full refund within 14 days of your initial purchase date. This applies to new subscriptions only.

To qualify for a refund under our satisfaction guarantee, the following conditions must be met:

• The refund request is submitted within 14 days of the date your subscription was first activated.
• This is your first subscription to Zelosify (i.e., you have not previously held a paid Zelosify plan that was cancelled and later re-activated).

Refund Availability by Plan

When Refunds Are Not Available

Outside of the Zelosify satisfaction guarantee window described above, Zelosify will not be able to issue refunds in the following scenarios:

• Refund requests submitted after the 14-day window from the initial purchase date.
• Subscription renewals — automatic monthly or annual renewals are not eligible for refunds once the new billing cycle has started.
• Plan upgrades — if you upgrade from Starter to Professional (or any tier), the upgrade payment is not refundable.
• Accounts suspended or terminated due to a violation of our Acceptable Use Policy or Terms & Conditions.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line: "Refund Request – [Your Account Email]".
2. Include the following details in your email:
   • Your registered account email address
   • The subscription plan you purchased
   • Your purchase date
   • A brief reason for your refund request
3. Our billing team will review your request and respond within 3 business days.
4. If approved, the refund will be credited back to the original payment method. Processing time may vary depending on your bank or card provider, typically 5 – 10 working days.

Cancelling Your Subscription

You may cancel your Zelosify subscription at any time from your account settings or by contacting our support team. Cancelling your subscription stops future charges but does not automatically trigger a refund. Refund eligibility is determined solely by the criteria outlined in this policy.

After cancellation, your account remains active until the end of the current billing period. You will retain access to all plan features until that date.

Enterprise Subscription Refunds

Enterprise plans are negotiated individually between Zelosify and the Enterprise. Refund terms for Enterprise subscriptions are governed by the specific contract signed at the time of purchase. If you have questions about your Enterprise agreement, please contact your dedicated account manager or email [email protected].

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please get in touch at [email protected]